Service is Our Top Priority and it Shows

VA Mortgage Center.com was built by providing superior customer service. We take great pride in serving those who have served our country and truly believe they deserve nothing better than the best we have to offer. Our Loan Officers and service team are available day and night to make sure the loan process is easy for you.

We have helped tens-of-thousands military families through the VA loan process. Some of them were kind enough to write. Check out their VA Mortgage Center.com reviews below.

The Gotts Family, Orlando, FL

We helped Rachel Gotts and her husband Joshua finance their new home with a VA Loan earlier this year. They are now settled in their new home in Orlando, Florida with their new born, Justin. Click to hear what Rachel had to say about working with VA Mortgage Center.com.

Working with VA Mortgage Center.com was fantastic. We got to closing on time. We had a very short deadline to get there and they made it happen for us. Our broker was really knowledgeable with everything going on in the market. He knew when to lock in the interest rate and how to get us to closing fast.

The Brown Family, Forth Worth, TX

When I began to look into getting a VA loan for my new home I found VA Mortgage Center.com online, and to be honest I was a little hesitant to give my personal information to an unknown online entity. After checking with the Better Business Bureau, I discovered that VA mortgage Center.com had an A+ rating. This greatly helped to reduce my anxiety. I can honestly say that my experience proves that VA Mortgage Centers deserves their A+ rating. I was never promised anything that was not delivered. My agent Will Fellenbaum is a hard working, helpful and friendly agent.

I am a children's minister at a church in Fort Worth, TX. I don't earn a large salary. Will worked very hard to make sure that my payout was minimal and that I was completely taken care of.

My family and I absolutely love our new home. After 5 years in cramped seminary housing, we now have room to stretch and move around. My wife and I can work in the kitchen without bumping into each other. My daughter loves her new room. She designed the paint scheme and now has her own custom room. We love using our fireplace and walking around in our own backyard.

I would confidently recommend VA Mortgage Center.com to anyone considering a VA Loan. You will not be disappointed.

The Kessler Family, Orange, MA

Mr. Long,

Thank you for your recent follow up to our home purchase. I would like to take this opportunity to express my extreme satisfaction with working with your company and Mike Mange in particular.

I owned a home purchased on a VA loan but sold 10 years ago, as my youngest son has graduated this year it was time to purchase a new home again. When I purchased my last home I worked strictly with the bank, they did not have any experience with the VA loan process and it was a very cumbersome,tedious, and often times painful process. This time around I was researching what was new in the VA loan world and found your company. I did my home work and found VA Mortgage Center.com has a number of recommendations from esteemed business magazines online. I was impressed and gave you a call just to get some fact finding.

From the first phone call I worked with Mike Mange, I must say I work in the medical industry and deal with customers directly daily and like to pride myself on Customer Satisfaction, but I could definitely learn some things from Mike. Mike Mange is the most professional person I have ever dealt with from any company. From the first call he answered all of my questions no matter what time day or night, and everything he told us was going to happen did, right on schedule. Mike lined us up with a realtor who called within an hour of Mike forwarding them our area of interest. Just top notch service all the way around.

I know a home purchase is never an easy process, but thanks to VA Mortgage Center.com and Mike Mange everything went as smooth as possible. I have already started telling ex-military friends if they need a home or refinance call VA Mortgage Center.com

The Burton Family, Mesquite, TX

Mr. Szumera,

Wow, time really flies when you are having fun. We are truly enjoying settling into our new home. However, we would be remiss if we did not take the time to personally thank you and the VA Mortgage Center.com (VAMC) for your dedicated services to us.

When we started this process over a year ago we didn't know how tedious the process would be. But, through it all you remained confident and patient with us. This type of service is what we needed during uncertain times. PCS (ing) (Permanent Change of Station) is never an easy task. The uncertainty of a new state, new job and new home are never easy to come to terms with. Although this change is certain as long as you are active members of the military, you can never prepare for the uncertainty that comes along the way. When there are groups and companies out there like the VAMC, it renews the hope that that everything will be alright.

Again, our heartfelt thanks are extended to you and your staff for a job well done. Thank you for talking to us months before we left California, the countless emails and phone calls. We are so pleased to say that we are truly enjoying our new home. We wish you continued success with the services you provide. I will definitely without any reservation encourage anyone to choose the VAMC for their home buying needs.

Mike and Camille, Tucson, AZ

Dear Gina,

I recently spoke with you about how I could express my gratitude and let others know of the wonderful job you did in helping me get into my first home. Having never been through the process but hearing many horror stories about the difficulties and pitfalls involved with obtaining financing, I entered into this venture with a great deal of skepticism and not much hope.

From the first time we spoke until the day we got the keys to our new home, you were with me every step of the way. You told me exactly what I needed to do and how to do it while assisting me whenever I needed help. I never would have thought it would be as easy as you made it and I still pinch myself to make sure I am not dreaming.

This may sound a bit 'over the top,' but there are really no words I can find that will adequately describe my feelings over the exemplary service you gave me during this entire process. Camille and I both thank you from the bottom of our hearts and without hesitation, recommend you to anyone looking for a VA loan. We wish you the best of luck.

The Lindgren Family, Utah

Hey Neal,

I would be remiss if I failed to thank you for all you did to help me get into my new home here in Utah. Just being able to say 'MY NEW HOME' is quite remarkable, even unbelievable, considering the fact that I had a bankruptcy and a home foreclosure in 2004. I cannot thank you and VA Mortgage Center enough.

As you know, I had been working with a large and reputable mortgage company here in Utah. I was assured time and again, during the pre-qualification process, that I would not have a problem getting a home loan, even with these past credit issues. And, consider this, the 2004 home foreclosure was purchased using my VA loan benefits. I knew my loan process would be arduous, and not run-of-the-mill as one might expect of a person without past credit issues, but I was willing to do whatever it took to get this second chance to buy a home. I knew I would have to be diligent in providing any and all documents and be prepared to provide any information that was asked of me.

I began this process in mid June (2009) and in early August, I was approved for a FHA loan, provided I have $25,000 down and a 6.25 per cent interest rate. And, if I didn't have the $25,000, the broker told me that Utah had a program through the 'Utah Housing Authority' that would loan me the down payment, as a second mortgage, at 6.75 percent. Plus, I would have to have Private Mortgage Insurance with this program. All said and done, my home purchase of $236,000 would cost me nearly $1800 per month, including the 'second mortgage' payment! Needless to say, that approval was not the approval I was looking for. That payment was ridiculous.

With all of that, my wife and I began looking at VA loan programs on the internet that might be available to us. That's where we came across VA Mortgage Center. I remember our first phone call, and after I told you about my hopes of buying a home and explaining the problems I was having finding a loan, even explaining my VA foreclosure, you told me you could help with a VA program called 2d tier funding. It was a program that was available to a veteran who had experienced similar situations like mine, namely the foreclosure. You know the rest of the story from there, Neal. It was not a complicated process, and you helped me every step of the way with my documentations and other information you needed from me. And, in the end, I got the loan through VA Mortgage Center, for the entire purchase price with no down payment and a 5.5 percent rate, and best of all, an all inclusive payment about $400 less than I was quoted by the Utah mortgage company.

Even though we never met in person, I feel as though we knew each other as friends, and I still marvel that we conducted business via internet and long distant phone calls to close a quarter of a million dollar deal; signing all the closing documents at a local title company here in Utah.

In closing, my friend, there is a lot that goes on in the buyer's life, a human side, that is filled with concerns and anxiousness with the hopes and dreams of being given a second chance to buy a home. And, you made that happen, just like you said it would that first day we talked.

Good luck to you my friend, and please pass on my sincere thanks to Steve Meyer, who worked so diligently in helping me with the condition docs and faxes.

Sincerely,
Tom Lindgren

A few letters to VA Mortgage Center.com

Take some time to read through some of the letters we have received from a few of our many satisfied customers.

To Gardell and Ryan:

I wanted to take the time out and formally let you know just how great of an experience we had with your company. Our loan representative, Gardell Powell and his assistant Ryan Harrison, are top notch. Gardell's excellent customer service and knowledge were a welcome and re freshing change. Gardell, and Ryan, are the reason we went with you for our VA Mortgage needs instead of going to this other big name finance/ insurance co. that also does VA home loans. There, we felt lost in the shuffle, there was no person to person direct contact and their customer service was not one of excellence. Both Gardell Powell, and Ryan Harrison, have not only excellent customer service that should be aspired to, but are extremely knowledgeable. They know the VA home loan. It's was not only our first experience with the VA home loan, but our first home ever we were purchasing. Gardell took the time to walk us through all of it, and was always ready and willing to answer any and all questions we had. He made himself as available to us a possible and when he was with another customer, he would return the call right away.

We are very pleased with our new home and the purchasing process with your company. We just wanted to let you know what wonderful employees you have in both Gardell Powell and Ryan Harrison, they are an asset to your company. We just felt you should know what great representatives and employees you have in them.

Thank You,
Scott and Carrie Hobbs

Dear Mr. Szumera,

I just wanted to take the time to let you know what an asset Matt McDaniels has been for me and my family during the home buying process. I went into this thinking it maybe a waste of time, because I found your information on the internet and really was ignorant when it came to the process of purchasing a home. But after speaking with Matt I thought this could actually work for me. I have never owned a home before or even the process of looking and getting approved. Matt has helped me every step of the way, from the preapproval process, to finding a realtor, the closing process, and following up by phone or email everytime there was a new situation or a change in a situation. I know I would of never realized my dream of owning a home if it were not for Matt McDaniels. His knowledge and advice has helped me immensely. He even helped when my realtor was dragging his feet and delaying the closing date, Matt phoned him and had my closing date moved up by two weeks.

I just wanted to let you know that I feel Matt went above and beyond his normal duties, sometimes calling me in the evening when I was getting alittle nervous about a situation and calming my nerves and assuring me it will all work out.

Using MRC for my homeloan has been a pleasurable experience and I will be referring your company in the future to my friends who proudly served, and the main reason I will is because of Matt McDaniel.

Thank you for all of your hardwork and time,
Brian Blankenship
Cleveland, Ohio

Dear Mr. Nathan Long:

I would like to recognize Gardell Powell for his tireless efforts in researching my mortgage and ensuring the closing of my real estate transaction went flawlessly.

I got on the computer and filled out a form online on the internet late requesting info from MRC one Saturday night. I received a call the very next day from Gardell and immediately I was impressed with his knowledge of the mortgage industry, company policies and procedures at MRC and the best approach for getting me approved for a V.A. Loan. In short, it was apparent that he knew what he was doing and seemed eager to help.

During a period of a few days (and throughout the course of the next 6 weeks), Gardell quickly researched the interest rates and loan fees and helped me lock in on a $149,000 loan at 5.0% with a buy-down early on, just prior to the sharp interest rate hikes by the Fed. He also assisted with purchasing a loan lock so that I could keep that fantastic rate when I needed a few extra days to close.

Gardell kept in constant contact with me via telephone, email, and fax, and was always accessible to me when I had questions or concerns. It is especially noteworthy to mention that I was buying a home from a "for sale by owner" seller, which made things a little trickier than normal, since there was not a realtor involved. Gardell kept his word on any problems or agreements we made and he even reduced many costs from MRC as well as other external entities. To wit: at the last day or so, he jumped through a lot of hoops to help coach me in my efforts to getting a closing attorney that handled the closing, to not only meet the seller's deadlines, but in the end saving me about $500 over what another title company wanted to bill me.

Therefore, it is my sincere pleasure in writing this letter of appreciation for Gardell Powell. Gardell is not only highly competent in performing his position at MRC, he is enthusiastic about his work and has the ethics that most of corporate American lacks these days. I would recommend him to anyone of my shipmates in the Coast Guard or to any prospective customer for assistance, and the next time I am looking for a loan, he's the first one I will call.

Sincerely,
Scott K. Dow - Member, American Legion Post 147
Member, Veterans of Foreign Wars Post 445
Life Member, Disabled American Veterans

Thanks Kaleb!

The DeJong Family from Washington wanted to share a photo thanking Kaleb Long for his work on thier new home.

Dear Kris:

We are closed, at last. I just wanted you to know that what you have done has been nothing short of miraculous. You sacrificed until it hurt, and there aren't a lot of people, (especially lenders and Realtors), that are willing to do whatever it takes to get the job done. Your efforts have not gone unnoticed, nor have they gone unappreciated. If you ever need a reference, please don't hesitate to have them call me. You are an exemplary loan officer, and one of only two that I actually trust. You made miracles happen for good people, and for that I thank you.

It has been a pleasure working with you, and I look forward to doing more deals in the future. What a great feeling it is to know there are still people like you out there. If you ever have someone in this area that needs help, all you have to do is call.

Thank You from the bottom of my heart for everything you've done, as well as restoring a little bit of my faith in the people in our business. You will NEVER know how much that all means to me. And I hope you know that the people you have helped truly are deserving. If ever anyone needed to catch a break, it was them, and you made that possible.

Merry Christmas, and Happy New Year, you deserve both.
Greg Reynolds, Jobin Realty

More Testimonials

"Nothing could have made this experience better. I feel that everything went smoothly. Ben was very helpful from the beginning to the end. He was always keeping me informed and went above and beyond to find out information about certain questions I had. Ben Choi has made our first home buy a great one and I would highly recommend him to our family and friends."

Uriel Silvaalcala
Staff Sgt, United States Marines

"Matt was very prompt, personable, and always on top of things. It was a pleasure working with him. "

Garland & Francis Goodwin
Retired Sgt, United States Air Force

"The representatives at MRC were really informative, friendly, and helpful. I feel confident that my assigned representatives had my best interests in mind. Patrick Cox and Scott Myers are absolutely the best, most professional team I have ever worked with outside of the the Army. I am 100% satisfied. They helped make my family and me really happy."

Michael Dukes
Sgt. First Class, United States Army

"I had many questions and after countless phone calls to Randy, he never once acted less than the professional he is…I have to thank him for his patience and courtesy."

Earl M. McKethan
E-7, Retired Air Force

"I got on the computer and filled out a form online requesting info from VAMortgageCenter.com late one Saturday night. I received a call the very next day from Gardell and immediately I was impressed with his knowledge of the mortgage industry, its procedures, and his approach to getting me approved for a VA loan. I would recommend him to anyone of my shipmates in the Coast Guard or to any prospective customer for assistance. The next time I am looking for a loan, he is the first one I will call."

Scott Dow
Member, American Legion post 147
Member, Veterans of Foreign Wars
Life Member, Disabled American Veterans
US Coast Guard

"I can't believe how easy it was to get my VA loan closed. We even had a few problems that I was aware of before going into the loan process, but Neal handled everything very professionally and efficiently. I would definitely use your services again in the future!"

Michelle Yoder
E-7, Master Sergeant

"Dawn was professional, knowledgeable, and most importantly efficient in our mortgage seeking process. She kept our minds at ease by providing us with timely updates and answering our questions promptly and accurately. She was a joy to work with and I intend to recommend her and VAMortgageCenter.com to friends and family."

Jeffery Bortzfield
FT-1, US Navy

"Matt, you've been awesome to work with! I never had any concerns about my loan or the process as I had complete trust you were handling things in an extremely professional manner."

Walter Fitch
Retired Navy

"Thanks for going out on a limb for us, James. You made the whole process much smoother. When I closed on our old house I sure wish I had worked with you on that too."

Howard Cromartie
Retired Air Force

"I was a bit nervous to make such a large purchase, but Nathan and the other folks I was connected to from VAMortgageCenter.com helped eliminate any concerns we had from day one. They answered all our questions, and qualified us for a home that fit perfectly within our budget. Thank you for helping us take a step toward our financial goals!"

Jesse Jacobs
E-2, Private First Class

"The team we were connected to at VAMortgageCenter.com was extremely valuable in helping my wife and I obtain our VA loan. We were first time homebuyers and Neal, our loan officer, was straight forward and successfully guided us through every step of the process. Even though we were in the middle of moving from Texas to Alaska, we never had anything to worry about regarding our VA loan. Once we arrived in Alaska, our loan was ready to close. I highly recommend using VAMortgageCenter.com."

Mike Lungulescu
O-2, First Lieutenant

Call us at 1-800-405-6682 if you have any questions or would like to speak with a VA mortgage specialist.