Tag Archives: post 9/11 gi bill

Using Military Education Benefits Effectively

I wanted to let you know about a helpful webinar coming up soon. The webinar, “Using Military Education Benefits Effectively- Avoiding Incidental College Disasters” will be led by Lt. Col. Paul Capicik, USAF (ret.). During the webinar, participants will learn about helpful tips on how to use education benefit options wisely and will also discuss:

- Benefit options available
- School & degree choice considerations
- Knowing your school and course policies & pitfalls
- Why communication is key

If you or anyone you know might find this webinar useful, please feel free to share and post this information. This one hour Webinar will be held Wednesday, June 16th at 1pm CDT. For more information and to register, visit: http://bit.ly/aNrsFZ

VA Contacting Veteran-Students about New GI Bill

Representatives of the Department of Veterans Affairs (VA) will be telephoning Veterans across the country to explain their education benefits under the new Post-9/11 GI Bill and ensure beneficiaries are able to receive payments due them.

“The Post-9/11 GI Bill is one of our highest priorities,” said Secretary of Veterans Affairs Eric K. Shinseki. “Instead of making people wait to hear from us, we’re reaching out to Veterans, so they can get the money they need to stay in school.”

The Department is conducting this outreach as part of VA’s ongoing efforts to ensure delivery of this historic, earned benefit for our Nation’s Veterans. VA is ensuring the large number of Veterans who are attending classes during the fall 2009 semester have received the education benefits they have earned. The calls are scheduled to go to Veterans who have applied for benefits under the new educational assistance program. Those who registered for advanced payments will be called as well, to ensure they received their benefits.

To protect the personal identity of Veterans, VA representatives will not ask for any personal information. Information such as birthdates, bank account or social security numbers will not be requested.

“Our procedures and policies to provide advanced payments remain in effect,” Shinseki said. “Meanwhile, we’re completing the on-time development of our automated processing system that will ensure timely delivery of checks in the future.”

How to Get GI Bill Emergency Checks

The Veterans Administration has released a new video to explain how veterans can get assistance in receiving their GI Bill emergency checks.

Hopefully, this can help some of you.

Emergency Check Disbursement Update

Got this response from another inquiry into what is going on with the Post-9/11 GI Bill check disbursements from a high level official in the VA.

Just wanted to provide an update on the emergency check disbursement. On Friday, VA became aware that fraud prevention measures at many banks were causing those banks to withhold the funds for 3-4 days. Of course, this wasn’t VA’s intent. To deal with the issue, VA began contacting banks. At the same time, we created a phone number for banks to call for more information. Therefore, we want to spread the word that if a student-veteran’s bank won’t cash the check immediately, that student-veteran should ask the bank rep to call the number listed below. We’ve got this up on the VA website and it’s linked on the homepage at VA.gov.

http://www1.va.gov/opa/vafeature/cashing_emergency.asp

VA is Seeking the Assistance of our Nation’s Banks in Cashing Emergency Education Payments for Veteran-Students

The Department of Veterans Affairs is issuing advance educational benefit payments to Veteran-students in the form of US Bank business checks. These emergency checks are issued in amounts not to exceed $3,000 for Veteran-students who have applied for educational benefits and who have not yet received their VA payment. VA’s 57 regional offices began issuing these checks to eligible Veteran-students across the country on Friday, October 2, 2009.

VA is soliciting the support of local and national banks to honor and cash these emergency checks written to our Nation’s Veteran-students.

In many cases these checks are handwritten and could pose concerns of fraud from banks. Therefore, VA has established the following special customer service call-in numbers for banks to verify the validity of any US Bank check brought to them by a Veteran.

1-800-827-2166

Banks calling this number will be connected directly to a VA employee who can access all necessary information to verify who the check was issued to, the check number and dollar amount of the check, and whether the check was previously cashed or not.

Secretary Shinseki Orders Emergency Checks to Students Awaiting Education Benefits

Secretary of Veterans Affairs Eric K. Shinseki announced the Department of Veterans Affairs (VA) has authorized checks for up to $3,000 to be given to students who have applied for educational benefits and who have not yet received their government payment. The checks will be distributed to eligible students at VA regional benefits offices across the country starting Oct. 2, 2009.

“Students should be focusing on their studies, not worrying about financial difficulties,” Secretary Shinseki said. “Education creates life-expanding opportunities for our Veterans.”

Starting Friday, Oct. 2, 2009, students can go to one of VA’s 57 regional benefit offices with a photo ID and a course schedule to request advance payment of their education benefits. Because not all these offices are located near students, VA expects to send representatives to schools with large Veteran-student bodies and work with Veteran Service Organizations to help students with transportation needs.

A list of those VA regional offices is available at www.vba.va.gov/VBA/benefits/offices.asp.

“I’m asking our people to get out their road maps and determine how we can reach the largest number of college students who can’t reach us,” VA’s Under Secretary for Benefits Patrick Dunne said. “Not everyone has a car. Not everyone can walk to a VA benefits office.”
Although VA does not know how many students will request emergency funds, it has approximately 25,000 claims pending that may result in payments to students.

The funds VA will give to students now are advance payments of the earned benefits for education benefits. This money will be deducted from future education payments.

VA officials said students should know that after this special payment, they can expect to receive education payments on the normal schedule — the beginning of the month following the period for which they are reimbursed.

“This is an extraordinary action we’re taking,” said Shinseki. “But it’s necessary because we recognize the hardships some of our Veterans face.”

More than 27,500 students have already received benefits for housing or books under the new Post-9/11 GI Bill, or their schools received their tuition payments.

Post-9/11 GI Bill Update

Yesterday, I was supposed to take part in a blogger’s roundtable with the VA about the delinquencies in sending out GI Bill benefits to veterans. Unfortunately, I had a last minute issue I had to take care of and wasn’t able to call in. However, there were others there that wrote about the call and I wanted to share some of what was said.

Richard Smith at VetVoice noted this little gem that I frankly don’t believe judging from the comments on my last post on this issue.

First off, all of the VA staff on the call noted that the processing goal for GI Bill benefits is 25 days. Currently, the average is 35 days. The Secretary and Directors on the call all noted that this is unacceptable and indicated measures they are taking to fix the problem. This weekend alone, VA will have 900 employees working 3000 hours of overtime to process GI Bill claims.

I don’t care about the VA touting how many overtime hours they’re working to process these claims. They KNEW what was coming down the pike. It doesn’t take a rocket scientist to see that this is going to be a BIG deal and require a lot of man power. They had a year to prepare for it. If that wasn’t enough time, the VA – and/or Congress – could have extended the deadline contained in the law. Obviously, their 3000 hours of overtime isn’t enough and our veterans are paying out of pocket for their benefits. This isn’t a criticism on Richard, but the VA.

The Department expressed extreme regret over not effectively communicating with Veterans on what to expect with GI Bill processing. They are preparing a “Survival Guide” document for the Spring 2010 and future semesters. The VA is promising that future semesters will run smoother, now that the Department knows what to expect.

How many times is the VA going to have to explain themselves. In May, they were supposedly “geared up a big education campaign about what it does and doesn’t deliver.” This was BEFORE everything took effect. They even set up a website and a toll-free telephone number (1-888-GI-BILL-1) to help with this. Typically, it didn’t do it’s job.

In September of last year, after the bill was passed and signed into law, the VA hired a contractor to handle claims.

“The contractor will be accountable for providing timely and accurate education claims processing by completing original claims [within] 10 days, supplemental claims [within] seven days, and by achieving an accuracy rate of at least 98 percent,” said Keith Pedigo, an associate deputy under secretary at the VA. (emphasis mine)

So, is the VA still paying this contractor if they aren’t living up to their contract? Read the rest of Richard’s writeup on the call HERE.

Bob Brewin, of “What’s Brewin’?” at NextGov, has a great writeup of the call as well as more stories about the contradictions to what the VA is saying and what is actually happening to veterans.

ALSO: BEWARE OF “FEES” FOR EDUCATION & POST 9/11 GI BILL COUNSELING. SERVICES ARE FREE AT YOUR LOCAL EDUCATION CENTER

Post-9/11 GI Bill Falls Flat

I’ve written a lot about the Chapter 33, Post-9/11 GI Bill. Most of it has been positive. I hailed the legislation as it worked itself from a campaign promise to reality under President Bush. But, then I read stuff like this:

Under the old bill, Chapter 30, the student must call a hot line on the last day of the month to certify that their status has not changed since the previous month. The payment is then sent to the student in seven to ten days. It has become a ritual for veteran students, a promise to see that beautiful deposit in a week’s time. But today, some who have submitted paperwork for Chapter 33 might find the certification for Chapter 30 a bit of a challenge. My school’s VA counselor assured a seamless transition – he told me those who were switching over would get paid for the months they already paid tuition for. Once again, someone forgot to forward the memo. Since my claim for Chapter 33 is still being processed, I’m locked out of Chapter 30. Even though I paid for the summer semester, I am not getting paid for August. My case is in limbo, familiar territory for the VA. My bills, on the other hand, are very clearly defined. They pile up as fast as the VA’s backlogs.

The VA counselors at my school buy salt in bulk to pour into the wounds of the students they are purported to serve. One in particular lambasts me whenever I call with a legitimate question regarding veteran benefits. With his trademark condescending tone, he sharply rebuked my questions about a delay in payments, suggesting that I should have been following the news of backlogged certifications, despite his assurance that the transition would not allow a payment disparity. Oh, to be tongue-lashed for not doing his job for him! He heartily laughed at my question of when to expect my next payment. In that brief moment, he acknowledged the absurdity of my situation – he didn’t know, and there is no way to find out. He could not even venture a guess but did not rule out weeks or even a month. The check is in the mail, I am told. That old line doesn’t work for my landlord, and it wouldn’t get past my utility company. But for the government agency responsible for the benefits going out to the men and women who have served this country in a time of war, with the basic sustenance of thousands of veterans in the balance, it’s business as usual.

Is this what we were promised? A lot of politicians patted themselves on the back when this was passed. We were told that this bill will recruit more quality troops. Secretary Shinseki said it will educate the next generation of problem solvers. The bill’s sponsor, Senator Webb (D-VA) called it an “historic victory” and said he was “confident” that the Pentagon and VA would work out any kinks. That was 13 months ago!

Now, our veterans are finding themselves having to decide whether they eat or pay their utility bill. They are facing eviction while sitting in limbo trying to figure out how to pay their huge tuition bill they were promised they wouldn’t have to worry about.

Where are the Military Officers Association of America, Partnership for Veterans Education, Iraq and Afghanistan Veterans of American, Iraq Veterans Against War, Student Veterans of America – all organizations that championed this bill – now that our vets are being hung out to dry?