VA Mortgage Center Testimonials

April 6, 2005

Dear Mr. Nathan Long:

I would like to recognize Gardell Powell for his tireless efforts in researching my mortgage and ensuring the closing of my real estate transaction went flawlessly.

I got on the computer and filled out a form online on the internet late requesting info from MRC one Saturday night. I received a call the very next day from Gardell and immediately I was impressed with his knowledge of the mortgage industry, company policies and procedures at MRC and the best approach for getting me approved for a V.A. Loan. In short, it was apparent that he knew what he was doing and seemed eager to help.

During a period of a few days (and throughout the course of the next 6 weeks), Gardell quickly researched the interest rates and loan fees and helped me lock in on a $149,000 loan at 5.0% with a buy-down early on, just prior to the sharp interest rate hikes by the Fed. He also assisted with purchasing a loan lock so that I could keep that fantastic rate when I needed a few extra days to close.

Gardell kept in constant contact with me via telephone, email, and fax, and was always accessible to me when I had questions or concerns. It is especially noteworthy to mention that I was buying a home from a "for sale by owner" seller, which made things a little trickier than normal, since there was not a realtor involved. Gardell kept his word on any problems or agreements we made and he even reduced many costs from MRC as well as other external entities. To wit: at the last day or so, he jumped through a lot of hoops to help coach me in my efforts to getting a closing attorney that handled the closing, to not only meet the seller's deadlines, but in the end saving me about $500 over what another title company wanted to bill me.

Therefore, it is my sincere pleasure in writing this letter of appreciation for Gardell Powell. Gardell is not only highly competent in performing his position at MRC, he is enthusiastic about his work and has the ethics that most of corporate American lacks these days. I would recommend him to anyone of my shipmates in the Coast Guard or to any prospective customer for assistance, and the next time I am looking for a loan, he's the first one I will call.

Scott K. Dow - Member, American Legion Post 147
Member, Veterans of Foreign Wars Post 445
Life Member, Disabled American Veterans

Call us at 1-800-405-6682 if you have any questions or would like to speak with a Home Loan Specialist.

Return to view all of our customer stories.

Customer Service Survey

We recently completed a survey of over 10,000 prospective home buyers and those looking for a VA Loan provider. Here is a snapshot of the results.

Survey Question: Other Loan
Would you recommend
us to a friend?
90% 66%
Are you satisfied with
the service provided?
92% 60%

Top 5 Reasons People Choose VAMC

Based on the survey results, here are the top 5 reasons people chose to work with us.

Survey Methodology

We surveyed over 1,000 VAMC customers and non-customers about their experience with our company versus the competition.

VAMC in the Community

We pride ourselves on giving back to the Veteran and Military community. Check out just some of the people we've been able to help.

Inc 500 Winner Featured On