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Mortgage Research Center — NMLS #1907
Equal Opportunity Lender
April 6, 2005
I would like to recognize Gardell Powell for his tireless efforts in researching my mortgage and ensuring the closing of my real estate transaction went flawlessly.
I got on the computer and filled out a form online on the internet late requesting info from MRC one Saturday night. I received a call the very next day from Gardell and immediately I was impressed with his knowledge of the mortgage industry, company policies and procedures at MRC and the best approach for getting me approved for a V.A. Loan. In short, it was apparent that he knew what he was doing and seemed eager to help.
During a period of a few days (and throughout the course of the next 6 weeks), Gardell quickly researched the interest rates and loan fees and helped me lock in on a $149,000 loan at 5.0% with a buy-down early on, just prior to the sharp interest rate hikes by the Fed. He also assisted with purchasing a loan lock so that I could keep that fantastic rate when I needed a few extra days to close.
Gardell kept in constant contact with me via telephone, email, and fax, and was always accessible to me when I had questions or concerns. It is especially noteworthy to mention that I was buying a home from a "for sale by owner" seller, which made things a little trickier than normal, since there was not a realtor involved. Gardell kept his word on any problems or agreements we made and he even reduced many costs from MRC as well as other external entities. To wit: at the last day or so, he jumped through a lot of hoops to help coach me in my efforts to getting a closing attorney that handled the closing, to not only meet the seller's deadlines, but in the end saving me about $500 over what another title company wanted to bill me.
Therefore, it is my sincere pleasure in writing this letter of appreciation for Gardell Powell. Gardell is not only highly competent in performing his position at MRC, he is enthusiastic about his work and has the ethics that most of corporate American lacks these days. I would recommend him to anyone of my shipmates in the Coast Guard or to any prospective customer for assistance, and the next time I am looking for a loan, he's the first one I will call.
Scott K. Dow - Member, American Legion Post 147
Member, Veterans of Foreign Wars Post 445
Life Member, Disabled American Veterans
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