VA Mortgage Center Testimonials

June 19, 2007

To Gardell and Ryan:

I wanted to take the time out and formally let you know just how great of an experience we had with your company. Our loan representative, Gardell Powell and his assistant Ryan Harrison, are top notch. Gardell's excellent customer service and knowledge were a welcome and re freshing change. Gardell, and Ryan, are the reason we went with you for our VA Mortgage needs instead of going to this other big name finance/ insurance co. that also does VA home loans. There, we felt lost in the shuffle, there was no person to person direct contact and their customer service was not one of excellence. Both Gardell Powell, and Ryan Harrison, have not only excellent customer service that should be aspired to, but are extremely knowledgeable. They know the VA home loan. It's was not only our first experience with the VA home loan, but our first home ever we were purchasing. Gardell took the time to walk us through all of it, and was always ready and willing to answer any and all questions we had. He made himself as available to us a possible and when he was with another customer, he would return the call right away.

We are very pleased with our new home and the purchasing process with your company. We just wanted to let you know what wonderful employees you have in both Gardell Powell and Ryan Harrison, they are an asset to your company. We just felt you should know what great representatives and employees you have in them.

Thank You,
Scott and Carrie Hobbs

Call us at 1-800-405-6682 if you have any questions or would like to speak with a VA mortgage specialist.

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Customer Service Survey

We recently completed a survey of over 10,000 prospective home buyers and those looking for a VA Loan provider. Here is a snapshot of the results.

Survey Question: Other Loan
Providers
Would you recommend
us to a friend?
90% 66%
Are you satisfied with
the service provided?
92% 60%

Top 5 Reasons People Choose VAMC

Based on the survey results, here are the top 5 reasons people chose to work with us.

Survey Methodology

We surveyed over 1,000 VAMC customers and non-customers about their experience with our company versus the competition.

VAMC in the Community

We pride ourselves on giving back to the Veteran and Military community. Check out just some of the people we've been able to help.

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